Terms of service

Terms of Service

Welcome to MooGlow! These Terms of Service outline the rules and expectations for using our website and purchasing our products.

By using our site or placing an order, you agree to the following terms.

---

1. General Information

MooGlow is a New Zealand-based business offering handmade natural skincare products. All prices listed are in NZD.

We reserve the right to update, change, or replace any part of these terms by posting updates to our site. It's your responsibility to check back occasionally.

---

2. Product Information

All MooGlow products are handcrafted in small batches using natural ingredients. Due to this, slight variations in texture, scent, or appearance may occur — this is completely normal and part of what makes each product unique.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

---

3. Orders & Payments

When you place an order, you agree that:

• All information provided is accurate and complete

• You are authorised to use the payment method provided

We reserve the right to refuse or cancel orders at our discretion (e.g. due to suspected fraud or stock issues).

---

4. Shipping

We aim to process and ship orders within 2 business days. Shipping times may vary based on your location. MooGlow is not responsible for delays caused by postal services or customs.

---

5. Returns & Refunds

Please see our Return & Refund Policy for detailed information on returns, damaged items, and refunds.

---

6. Privacy

Your privacy is important to us. We only collect and use your personal information to process orders and provide customer service. For more, see our Privacy Policy.

---

7. Intellectual Property

All content on this site — including product descriptions, images, logos, and branding — belongs to MooGlow and may not be used or reproduced without permission.

---

8. Contact

If you have any questions about these terms, feel free to email us at: contact@mooglow.co.nz.